We are currently experiencing issues with our email server. For any urgent customer service queries please contact us via phone on 02037473690. Please note, customer service operating hours are Monday-Friday, 9.30am-4.30pm (excluding all public holidays), please allow up to 48 hours for a response (our team is very small and can be very busy!) Unfortunately, we cannot reply to messages regarding orders via our social media platforms, all correspondence about orders must be sent via this contact form or emailed to info@shellyslondon.co.uk